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Odek Travel Terms And Conditions

Your Contract with us

The following administrative terms apply in relation to contracts arranged by www.odek.com  ( Splash Travel Agency Group ), as agent for the supplier, for transfers between the departure points and destinations specified in the written confirmation issued by www.odek.com.

References to "you" and "your" in these administrative terms and conditions mean all passengers listed in the written confirmation (including anyone who is substituted or added at a later date). "We", "us" and "our" means Splash Travel Agency Group.

By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time as well as other information contained on the website and shown on your voucher(s).

If you do not wish to be bound by these terms and conditions then regrettably you may not place an order via our website.

Your contract with us is governed by Turkish law and the Turkish courts shall have non-exclusive jurisdiction over any dispute with us.

Booking and payment
Bookings may be made online at the www.odek.com  ( Splash Travel Agency Group ) website (the "Website"). Where two or more people are included in the same booking, the person making the booking the Lead Party shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these administrative terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must follow the process for making the booking on the Website and clicking on the appropriate confirmation button. The Lead Party must be at least 18 years of age.

You must pay by credit or debit card at the time of order as set out on the order page of our website. The cards we accept are set out on the order page of our website.

Payment Information
By using www.odek.com  ( Splash Travel Agency Group ) system the person who makes the transfer booking should be aware of the important points about this booking and credit card payment made for this booking listed as below ;

1. To confirm your booking a credit card payment is required and the credit card holder should be the person who made the booking.
2. In case the credit card holder is not travelling the documents listed below are required to be sent to us to verify your payment and booking :
A. a copy of the credit card's front and back sides ( as shown on the image below. )
B. Personal I.D. or passport copy

please send these documents by fax to +90 252 412 74 86 or by email to www.odek.com

* In case these required documents are not sent to us/ received by our office the transfer booking will become void / invalid under 2nd point.

* As a result the booking will be cancelled and the payment will be returned to the credit card under 2nd point.

Payment is required at the time of booking, with the options of 30%, 50% or full payment for your transaction. On receipt of such payment, www.odek.com  ( Splash Travel Agency Group ) will process the booking and issue, by email, the written confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the "ticket" and must be presented to the www.odek.com  ( Splash Travel Agency Group ) representative for both the outward and return journeys. A legally binding contract will be created between the Lead Party (and all of the passengers listed on the written confirmation) and the supplier when the payment is processed and we send the written confirmation. We are an online company and therefore all communication unless otherwise agreed will be via email.

We will issue a voucher for each booking successfully completed on the Website displaying your journey details, the Supplier's details and your unique voucher number. It is your responsibility to check the details of your booking on the voucher prior to travel and to inform us if there are any errors.

Whilst every effort is made to ensure accurate pricing errors in advertised and confirmed prices may sometimes occur. We will endeavour to inform you if a Services correct price is higher than that stated on your order and you may then choose to accept the order at the correct price or cancel the order and receive a full refund of the monies you have paid.

Prices quoted are per vehicle
It is your responsibility to check if your booking has been successful. You should receive a voucher automatically via email however, should this not be received, it is your responsibility to check if a booking has been successful including calling your bank to check is payment has been processed prior to proceed with booking again in order to avoid duplication. We will not accept any liability for charges applied by the Supplier in the case of duplication.

Taxis and private transfers (other than private coach transfers): All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat for a child, please advise us. Please note due to the variation in quality and availability across destinations, we will not charge for this service.

Wheelchairs and bookings for disabled passengers
We are not a specialist disabled transfer company, but will do our utmost to cater for any requirements you may have. If you or any member of your party has any medical problem or disability which may affect your transfer, please provide us with full details before your confirm your booking so that we may advise as to the suitability of your chosen arrangements if possible.

Please inform us at time of booking if any of the passengers are wheelchair users. Please also inform us if the wheelchair is collapsible, so that we may ensure that the correct vehicle is booked to meet with requirements.

Amendments that you make to bookings
Booking amendments should be made on the Website. This is free of any administration charge up to 48 hours days before the first departure. Less than 48 hours these amendments must be emailed to info@odek.com  within Turkey office hours. We cannot guarantee emails will be actioned if received outside of our office hours.
If the amendment leads to an increased cost, this must be paid by the customer at the time of the request in full payment.

All amendments are subject to credit or debit card charges.
Where an airline amends the flight time or flight number this can be amended without charge by contacting info@odek.com

When amending the hotel name, this can be amended without charge by contacting info@odek.com  However please note that if the hotel is located in a different resort where there is a price difference in transfer charges, you will be liable to pay the difference.

Cancellation by you
Cancellations must be actioned online and will be subject to cancellation fees as follows:

Bookings cancelled 61 or more days prior to primary transfer date are fully refundable. Bank fees or credit card charges may apply due to bank's terms and conditions, Odek Travel is not responsible for such fees, please check with your bank.

Bookings cancelled 60-15 days prior to primary transfer date 30% cancellation fee of the Total Transfer Costs.
Bookings cancelled inside 14 days prior to primary transfer date 100% cancellation fee of the Total Transfer Costs.

* Please note in the case of "No show" the booking is non-refundable
* Primary transfer date is the first part of a return transfer or the date of a one way transfer depending what you have booked. Please note you cannot cancel your departure transfer when it is booked as part of a return transfer after the primary transfer date has passed
* Also cancellation credit cannot be moved between bookings
* Should you cancel the return portion of your transfer service whilst in resort you will not be entitled to any refund of the unused portion of the service

Late bookings
Bookings can be made up to 24 hours before departure on the Website and the above terms apply regardless of booking date. Bookings made within 24 hours will have a £10 (or local currency equivalent based on exchange rate) booking fee added.

Baggage allowance and declaration
All baggage must be clearly labeled with the owner's name and the destination address. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 70cm x 40cm x 20cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, bicycles, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. The supplier may make a charge for excess baggage or refuse carriage of the excess items. Please contact our Administration Team to check if this is available for your routing.

Conditions of carriage
The nominated supplier, its drivers and appointed agents, including www.odek.com  ( Splash Travel Agency Group ), reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.

Passengers are not allowed to consume alcohol on any of the supplier's vehicles. Smoking is not permitted unless express permission has been given by the driver. All vehicles provided by the suppliers are fully insured for passenger and third party claims, as required by the local law. Passenger's baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by www.odek.com ( Splash Travel Agency Group ).

Whilst we endeavor to provide SMS messaging and availability of reconfirmation information on the internet, these services cannot be guaranteed. It is your responsibility to utilize all options available to confirm your resort pick up time. These options are located on your voucher. If you fail to reconfirm the departure service this may not be supplied. If you have moved hotel whilst in resort to another hotel within the same resort your return pick up must be confirmed with the supplier over the telephone only.

Whilst all reasonable efforts will be made by the supplier, there is no guarantee that the vehicle will arrive on time in order to begin the period of hire nor that it will reach its destination on time. www.odek.com  ( Splash Travel Agency Group ) will not incur any liability in the event of such a delay. It is your responsibility to ensure that you get to the airport on time for your flight check-in. www.odek.com  ( Splash Travel Agency Group ) cannot be held liable for the transfer service and will not be held liable for any costs if you miss your flight. Should your transfer not arrive and you have followed the procedure stipulated on the voucher by calling the transfer provider you should ensure that you seek an alternative method to get to the airport in order to mitigate your losses.

If your arrival flight is diverted, delayed or cancelled we recommend that you contact the supplier via the telephone numbers provided on your transfer voucher. Whilst every effort will be made to accommodate changes of this nature this may not always be possible and will be dependent on operational demands on the supplier. It may not always be viable for the driver to wait and you may have to make alternative travel plans at your own cost locally. If the Supplier is able to accommodate the new arrival time an additional charge may be applied. www.odek.com  ( Splash Travel Agency Group ) accepts no liability for additional costs resulting from late flight arrivals.

Due to specific restrictions such as infrastructure work, traffic conditions etc... door to door pick up and drops off may sometimes be prevented. Where these restrictions occur, the vehicle will stop and collect passengers from the nearest accessible point to the accommodation.

Transfer times displayed on our website are estimated and can depend on traffic and the number of stops en-route.

The following are examples of circumstances which are not within our reasonable control ("Force Majeure Event"):

* accidents causing delays to the vehicle
* exceptional or severe weather conditions
* compliance with requests of the police
* deaths and accidents on the road
* vandalism and terrorism
* unforeseen traffic delays
* industrial action by third parties
* problems caused by other customers
* other circumstances affecting passenger safety
* road closures due to local fiestas or other events
* properties that are not accessible to type of service booked
* acts of God, flood, earthquake, avalanche or any other natural disaster
* epidemic or pandemic
* war, threat of war or similar
* fire or explosion
* terrorist attack or riots

"Force Majeure"means that neither we nor the supplier will refund or pay compensation if we or the supplier have to cancel or change any service because of unforeseeable circumstances beyond our or the supplier's control.

Our responsibility
We have a duty to select suppliers of transfer services using reasonable skill and care. We have no liability to you for the actual provision of the transfer services (unless it is proved that we have breached our duty to use reasonable care in selecting the third party supplier and you have incurred loss or damage as a result).

We, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking; the transfer services; and/or your use of the Website.

We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.

Our liability to each passenger, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of each passenger's booking for the transfer services.

Nothing in these administrative terms and conditions excludes or limits:

a. our liability to you for any death or personal injury resulting from our negligence;
b. any of your other statutory rights as a consumer that cannot be excluded or limited
www.odek.com ( Splash Travel Agency Group ), on behalf of the Supplier, is entitled to refuse any order placed by you. www.odek.com ( Splash Travel Agency Group ) does not guarantee to successfully allocate a Supplier to every booking request. In the event that www.odek.com ( Splash Travel Agency Group ) is unable to allocate your booking request to a Supplier, www.odek.com ( Splash Travel Agency Group ) will send an email to advise you of that fact. An alternative may be offered which may include additional charges.

Complaints
If you experience a problem during your holiday you should firstly contact the local supplier using the number provided on your transfer voucher and they will endeavor to resolve any concerns whilst you"re in resort. Since your booking is a contract between you and the relevant supplier they will have sole discretion in deciding how to deal with your complaint.

Complaints should be submitted within 28 days of your return transfer date. We will not accept complaints arising from failure to follow our terms and conditions such as not travelling with your transfer voucher, non-reconfirmation of return transfer or incorrect information provided at point of booking.

Privacy
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. We can provide a copy of our Privacy Policy upon request or alternatively please refer to the Website.

Important notice:
Our fares are based in Turkish Liras and foreign currency rates are converted to Turkish Liras by using the rate of exchange of the day.

The amount appearing on your credit card statement may vary and be lower or higher due to the rate of exchange that your bank will be using. Therefore Odek Travel is not responsible for such a difference which might occur.